Exclusive offer reserved for members of the ROXY Girl Club loyalty program. Valid from 28/07/2021 to 15/08/2021 for any purchase made online or in participating stores on products from the new Fall-Winter 2021-22 collection identified by the words "Members Offer! Points x 2".
Our customer service is currently very busy and is doing its best to respond to you as quickly as possible. In order to help our team deal efficiently with your request, we advise you to not send us multiple messages. Thank you for your understanding and patience during this period
Can't find the answer you're looking for in our FAQ and you need advice on a product? Need help with finalizing or tracking your order?
Do you have a question about our brands, stores or loyalty program?
Please don’t hesitate to get in touch, our customer service team is here to help from Monday – Friday.
Your satisfaction is our priority and we’re committed to answering all your questions within 24-48 business hours*. To help us meet this guarantee, please send one single request containing as much detail as possible. Please do not enter confidential information in the form below, if your enquiry involves sensitive information please contact us by phone.
* Our teleworking customer service is available to answer all your questions. However, we are currently encountering a high number of requests, so the response time may be delayed. We ask for your understanding and patience during this period.
An adviser is available to help you. Do not hesitate to contact us by filling in the contact.
Monday to Thursday 9am – 12:30pm / 1:30pm – 6pm*
Friday 9am – 12.30pm / 2pm – 4:15pm*
*Excluding French bank holidays
This section allows you to get an immediate answer to our most frequently asked questions.